Our aim at Toys Pleasure is to provide 100% customer satisfaction, along with excellent customer service to ensure all of our customers have an enjoyable shopping experience with us.

We therefore offer a no-nonsense returns policy to give you peace of mind and shop with confidence.

Directive 2011/83/EU of the European Parliament states that you as a client have the full right to cancel any order without giving a reason within 14 days of purchase. You may return any item to us for a refund (or replacement) within 14 days as long as the product is unopened, unworn or unused and returned with all accessories, batteries or free gifts.

We ask you to inspect all items immediately upon receipt and to inform Toys Pleasure as soon as possible if any of your goods are faulty. Even if you do not intend to use the item immediately please make sure that you have received the correct product and it is working correctly as soon as possible upon receiving the parcel.


We want you to be satisfied with every item you purchase from us. Toys Pleasure applies the solution Returns Without Problems, the customer who intends to exercise the right of withdrawal must, within 14 days of receipt of the package, communicate to the Toys Pleasure team via email his intention to return the item or items purchased at following email address: [email protected]. The only exceptions are items sold through Special offers and/or Clearance Sales, which are not returnable or refundable. Any packaging should be unblemished and in good condition so it may be resold.

If you return goods, as detailed below, within 14 days, we will send you a full refund for the price you paid for the item, excluding any transport costs.


Should our lingerie or clothing items not fit you can simply send them back to us for a refund or replacement. Please be careful when trying on, as we cannot accept returned items that have been damaged whilst trying on. For hygiene reasons we ask that when trying on lingerie or clothing you keep your own underwear on underneath.

Refunds can only be given if you return the unused, undamaged and unlaundered item to us within 14 days. You must keep all tags and labels intact when returning items and send them back in the original packaging. If they are broken or removed we cannot accepted the returned product.

Unless the returned items are faulty, you must send them back to us at your own expense. We will only issue a full refund if the product is received back by us and found to be faulty.


Directive 2011/83/EU of the European Parliament require your money to be refunded within 14 days of cancellation.

If you return goods, as detailed below, within 14 days, we will send you a full refund for the price you paid for the item, excluding any transport costs.


If you are not satisfied with any product you received, contact us to request a refund or a replacement. We shall then provide you with a Returns Number which you must include when sending back your order. This Returns Number is a requirement for all returned orders - without it we cannot provide a refund! Enclose a note giving the reason for the return, and always wrap the package securely before sending back any item. In the case of a defective product, please provide us with pictures of the defective product when you first contact us, and a full description of the fault and return the defective product in its original box (if any), with all package inserts or any other documents received in the package.

Post the item back to us. We recommend that you return your item to us by Special Delivery or Recorded Post as these can be tracked or claimed for in the event of loss in transit. Please remember to get proof of postage for your return. If the item is not received by us we will not be able to offer you an exchange or refund.

If you need to contact our Customer Service team you can either email us at [email protected]. Please note that this department does not work weekends or public holidays, but you can still email us at the address above and your issues will be dealt with on their return.

Please send all returns to:

Malta System LTD
Mrieħel Business Hub
Triq l-Arkata l-Baxxa, Zone 3 
Central Business District 
Birkirkara CBD3110, Malta

If you have any questions or queries please do hesitate to contact us and we will be more than happy to help you.